Red Hat Enterprise Linux Server, 1-Year Standard (Physical or Virtual Nodes) (1-2 sockets)
Redhat Support Service | ||
Self-support | Standard | |
Hours of coverage | N/A | Standard business hours |
Support channel | None | Web and phone |
Number of cases | N/A | Unlimited |
Response times | Initial and ongoing response | Initial and ongoing response |
Severity 1 (Urgent) | N/A | 1 business hour |
Severity 2 (High) | N/A | 4 business hours |
Severity 3 (Medium) | N/A | 1 business day |
Severity 4 (Low) | N/A | 2 business day |
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