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Red Hat Enterprise Linux Server, 3-Year Standard (Physical or Virtual Nodes) (1-2 sockets) RH00004F3
Red Hat Enterprise Linux Server, 3-Year Standard (Physical or Virtual Nodes) (1-2 sockets) RH00004F3
Red Hat Enterprise Linux Server, 3-Year Standard (Physical or Virtual Nodes) (1-2 sockets) RH00004F3
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Red Hat Enterprise Linux Server, 3-Year Standard (Physical or Virtual Nodes) (1-2 sockets) RH00004F3
| Redhat Support Service |
|
| |
Self-support |
Standard |
| Hours of coverage |
N/A |
Standard business hours |
| Support channel |
None |
Web and phone |
| Number of cases |
N/A |
Unlimited |
| Response times |
Initial and ongoing response |
Initial and ongoing response |
| Severity 1 (Urgent) |
N/A |
1 business hour |
| Severity 2 (High) |
N/A |
4 business hours |
| Severity 3 (Medium) |
N/A |
1 business day |
| Severity 4 (Low) |
N/A |
2 business day |
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